Term & Conditions

1.OUR CONTRACT

By booking with Crown Eagle, you agree to the terms outlined in our Booking Conditions. These conditions constitute a binding agreement between us, and every customer is deemed to have read them thoroughly before placing their reservation. The trip we offer will be as detailed on your confirmation invoice upon payment of the deposit or total amount if booked within 30 days before the departure date.

2. VALIDITY

The booking is not valid until we send you the confirmation. It’s only once we do that; it becomes a confirmed booking.

3. DEPOSIT REQUIREMENT

When you make a booking, different deposits are required depending on the specific trip.

4. ACCEPTANCE OF BOOKING AND FINAL PAYMENTS

We will send you a confirmation via email. When we do that, there is already an agreement between us and the payment of your balance must be made before the departure date, or else it’s considered cancelled.

5. PRICES & SURCHARGES

Different passengers on the same trip may have been charged different prices due to our variable and seasonal pricing, a standard practice within the travel industry. It means that you’ll likely be paying more or less for your trip depending on demand, market conditions, and availability at any given time.

6. YOUR DETAILS

To confirm your travel arrangements, you must send all of the required details and payment. These include but are not limited to: full name as per passport, date of birth, nationality or country issued from if applicable, and other information such as passport number and issue/expiry dates along with any pre-existing medical conditions that may affect your ability to complete said trip.

7. HEALTH REQUIREMENTS

Before going on your next trip, it’s essential to ensure that you are in good health. You should consult a medical professional for the latest information and advice about travel requirements for your destination. If we allowed you onto our flight but then denied entry into another country or if something happened at customs, we would not be liable for any personal injury or loss of property as a result.

8. SMALL GROUPS & COMBINATION TRIPS

Once our trips are fully paid for, they leave no matter how small the group size is. It means we can sometimes have groups with only a few people on them.

9. TRAVEL INSURANCE:

We strongly recommend you obtain comprehensive travel insurance as soon as possible. Crown Eagle does not provide insurance to its clients (e.g. trip cancellation, medical).

10. CANCELLATIONS BY YOU

Suppose, for any reason; you need to change or cancel your booking beyond the specified time limit. In that case, it’s considered a cancellation made by the customer, and it will charge a cancellation fee according to fees outlined in our Booking Conditions.

11. CANCELLATIONS BY CROWN EAGLE

In cases whereby a trip is cancelled due to weather conditions or natural disasters, which may affect accommodation, transport, safety. Our staff’s ability to perform their jobs at hand, we reserve the right to alter, cancel or postpone any trip or place a hold on our customers’ funds without incurring any liability for loss of personal property, injury or death. In such instances, we will not be responsible for any cancellations, and no refund will be payable by us.

12. REFUNDS & CHANGES TO FLIGHTS

Please refer to the airline website for terms and conditions specific to Wazi Tours’ ticketing agent for more information.

13. CANCELLATIONS BY US

Suppose we cancel your trip before departure and without any reason given from your side. In that case, a full refund (excluding booking fees) will be made without question provided that you have provided us with all of the information necessary for us to make the trip.

14 . CANCELLATIONS DUE TO CIRCUMSTANCES BEYOND OUR CONTROL:

If a situation arises during your trip that we deem as an emergency, you may be forced to return home early or might not be allowed to enter the country where you are staying. You agree that any such costs incurred through travel and accommodation due to or arising from such circumstances are beyond our control.

15. PERSONAL PROPERTY:

We are not responsible for any loss of or damage to baggage, personal effects, money, passports, or other documents during the trip unless we are negligent. It would help if you travelled with your insurance card (or copy thereof) and a photocopy of important travel documents as well as.

16. PRIVACY POLICY:

You acknowledge that your data is stored electronically by us as stated in clause 20 above; it could be used for marketing and promotional purposes only (e.g., newsletter updates). You also agree not to forward or send our commercial messages to other individuals. You acknowledge that in case of any violation of this policy, we could terminate the agreement, and you will not be able to use our services anymore.

By agreeing to these Terms and Conditions, you accept that the website may include communications from us (such as service announcements and administrative messages) and that these communications are considered part of the Site or services provided to you. We have the right at any time (and from time to time) to change or discontinue the Site (or any part thereof). We will endeavour to give you reasonable notice of any significant changes.

We have the right at any time for any reason to temporarily or permanently suspend access to our Site without giving you a refund. The website is provided “as is,” and we expressly disclaim all warranties of any kind, either expressed or implied.